Questions & Answers

What is CBD?
Cannabidiol, or CBD, is found in all plant life and in its highest concentration in the plant Cannabis sativa. CBD is associated with positive therapeutic properties of cannabis and none of the negative properties of cannabis that can cause intoxicating or psychoactive effects.

Will CBD get me “high”?
No. Our products contain no THC and will not cause any intoxicating or psychoactive effects.

What will I notice when I take CBD?
Effects will depend on the strength of the product and how it is administered. At no point will you feel intoxicated.

Is CBD safe?
CBD is "well tolerated with a good safety profile" according to the World Health Organisation.

Is CBD for me?
We advocate a holistic, balanced approach to living happier every day. We create all our products to the highest quality to ensure your peace of mind.

What makes Cannaray different?
Other popular methods of extracting CBD use CO2 and ethanol. We do not use any harmful solvents. Our products contain all the beneficial naturally occurring compounds found in the plant, but with no trace of THC. All our products meet the UK’s retail standards.

What are you partner farm requirements?
Our partner farms link each step of their production processes. We check and track the product from source until final product. Each product is clearly marked with its batch number.

Can I take CBD while pregnant?
The Food Standards Agency (FSA) does not recommend those who are pregnant, breastfeeding or taking any medication to consume CBD products.

Will CBD show up in a recreational drugs test?
No. CBD will not show up in a recreational drugs test because all our CBD products are THC-free.

How do I know how much CBD to take?
We recommended new users to start low and then build up if required. Do not exceed 70mg a day.

Can I use CBD with other medications?
When introducing any new medication, is advisable to speak to your doctor. Your doctor will be able to guide you whether it’s safe to combine CBD with any other medications.

What payment methods do you accept?
We accept all major credit and debit cards including VISA and MasterCard.

Is there a CBD customer age restriction?
Yes. CBD customers must be at least 18 years of age. By completing your order and paying now you confirm that you are over 18 and agree to our Terms and Conditions of Sale and our Privacy Policy.

What countries do you ship to?
We currently ship nationwide in the UK. EU shipping is coming soon.

What are your shipping and delivery options?
We offer two shipping options:
Second-class Two business days, ground shipping, by Royal Mail (for free)
First-class One business day, ground shipping, by DPD (for £2.99)

How do I return my goods if I am not happy?
We would like to make you happy! Please review our Return Policy and contact us at help@cannaray.co.uk for further assistance.

Our Process

We use a minimally invasive, chemical-free non-hazardous extraction (NHE) process to extract the cannabinoids in as few steps as possible. Other extraction methods use CO2 or ethanol in a 12-14 step process. We use high pressure and low temperatures in a 2-3 step process without any hazardous solvents. We feel this is the most natural way to extract the cannabinoids.

Trackable Serial Numbers
Each of our products can be linked back to the original farm it was produced in through a trackable serial number. This is paramount to maintaining high quality. Our standard operating protocol is to routinely check and track the product until it is in your hands.

Lab Reports
Each Certificate of Analysis (COA) is linked to the expert test results of a reputable third-party laboratory. Batch numbers are available to provide full transparency in the manufacturing process. Best by dates are clearly displayed for product shelf life expectancy. View Lab Reports


Cannabinoids – general term for compounds produced by the cannabis plant
Cannabis – the plant Cannabis sativa from which all cannabinoids are derived from. There are at least 113 known cannabinoids
CBD – acronym for cannabidiol, a plant-based compound found in cannabis
Compound – composed of two or more separate elements
GMO-free – free from genetically modified organisms
Hemp – a strain of the Cannabis sativa plant grown specifically for the use of its derived products
Intoxicating – causing a change of behaviour and way of thinking
NHE - non-hazardous extraction
Non-intoxicating – no change to behaviour and way of thinking
Phytocannabinoid compound – general term for compounds produced by the cannabis plant
THC – acronym for tetrahydrocannabinol, a plant-based compound found in cannabis that induces an intoxicating or psychoactive effect
Therapeutic – usually relating to a therapy or treatment